Inside 2020, new CFPB received 1054 complaints up against SPS. SPS ranked Count thirty-six certainly all economic businesses for issues.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as click here to find out more income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Issue Facts:
Full Criticism:The borrowed funds company won’t post myself my comments inside a good quick trend. I did not discover my report until 5 days prior to my personal commission arrives.
Ailment Info:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Grievance Facts:
Complete Grievance:In my own case of bankruptcy last year my personal debt is never ever reaffirmed because of the my lender to my financial by my financial XXXX XXXX which upcoming directed so it loan so you can SPS Maintenance with this particular action not one out-of my payment history is actually started recorded on my family mortgage over the past 7 ages extremely lenders try not to even accept me personally because doesnt show that I really has actually a house loan Hence it has caused it to be impossible for my situation in order to re-finance otherwise score a different sort of mortgage that have a lower life expectancy appeal speed except that the only that is being provided with my repair organization right now ergo im for the capable accessibility my personal security it’s been taking place for many years
Team impulse:
We reached this grievance regarding the personal archives of the User Financial Cover Agency (CFPB). You might document your own issue for the CFPB right here.